Shipping policy

Shipping Policy

Order Processing & Production Time

Most of our products are custom made-to-order. Please allow at least 6 business days for production before your order ships. Production time is separate from shipping time.

Orders are processed in the order they are received. During high-volume periods, holidays, or product launches, processing times may be extended.

Once your order has shipped, you will receive a tracking number via email.

Shipping Time Estimates

Shipping times vary depending on location and carrier. Estimated delivery times are provided at checkout but are not guaranteed.

We are not responsible for shipping delays caused by:

  • Postal service disruptions

  • Carrier delays

  • Weather conditions

  • Customs processing

  • Incorrect address submissions

  • Holidays or peak seasons

Delivery dates are estimates only and not guaranteed.

Incorrect or Incomplete Addresses

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned due to an incorrect address, additional shipping fees will apply to resend the item.

If you notice an error in your shipping information, contact us immediately. Address changes cannot be guaranteed once the order has entered production or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and accepted by the carrier, we are not responsible for lost, stolen, or delayed packages.

If your tracking shows “Delivered” but you have not received your package:

  • Contact your local post office or carrier directly.

  • Check with neighbors or your building management.

  • File a claim with the shipping carrier.

We are not responsible for stolen packages.

International Shipping (If Applicable)

International customers are responsible for:

  • Customs fees

  • Import duties

  • Taxes

  • VAT charges

These fees are not included in your purchase price and are determined by your local customs authority.

We are not responsible for customs delays.

Multiple Shipments

Some orders may ship separately depending on product availability or fulfillment location. You may receive multiple tracking numbers.

Refused or Undeliverable Packages

If a package is refused or returned as undeliverable:

  • The customer is responsible for reshipping fees.

  • Original shipping costs are non-refundable.

Policy Updates

We reserve the right to update this Shipping Policy at any time. Continued use of our website constitutes agreement to the most current version.